Solutions Specialist, Salesforce CRM

Locations: Buenos Aires, AR & Santiago, CL

The ideal candidate for the Solutions Specialist position will have basic administrative knowledge in Salesforce Sales and/or Service Clouds, and the ability to offer best-in-class account administration to Devs United’s clients. Working under the Solutions Architect on projects, it is the Solutions Specialist’s job to work within a team environment to configure and test components of the solution based on the Solution Architect’s design.

Daily Responsibilities:

  • Manage planned deliverables to the scope outlined in the Statement of Work(s)
  • Configure components of the Solution Design based on functional requirements outlined by the Solutions Architect
  • Ongoing maintenance and administration of customer accounts as needed
  • Provide Tier 1 troubleshooting for customers related to their Salesforce instance
  • Ensure the quality of the overall solution / provide solution best practices and guidelines for the development team
  • Supplementing technical / functional documentation as required by the Solutions Architect
  • Collaborate with the client and internal teams to perform your role successfully
  • Carry out functional and technical quality processes for each solution component. Provide and manage the revisions arising in each test.
  • Communicate with the project team to maintain a clear view of the current status of all deliverables

Technical Knowledge:

  • Experience with Salesforce Sales (CRM) and/or Service Cloud, or comparable CRM
  • Participation in projects using Project Management Methodologies such as Lean, Agile, Waterfall
  • Experience creating detailed requirements and functional specifications documents
  • Experience in identifying scope changes

Preferred Qualifications

  • Organization and attention to detail
  • Minimum of one (1) year of experience working in Professional Services or similar environment
  • Minimum of one (1) years of experience as a CRM administrator or comparable role
  • Experience with Salesforce Sales Cloud (CRM) and/or Service Cloud

Team Focus:

  • Promote collaborative teamwork with your peers and clients
  • Keep a positive attitude and commitment towards your work
  • Take pride in your work and delivery of best-in-class services
  • Make the most of down-time with tasks that will improve your knowledge and skills
  • Mentor and elevate others

About Devs United:

We are DEVS UNITED, a team of experienced professionals focused on customer service, providing innovative and creative solutions in and around Salesforce. We are a Salesforce Gold Consulting Partner with offices located in the United States, Argentina and Chile. With more than 20 years of experience designing, developing and deploying technical solutions, our company culture is rooted in the passion and strategy of sports. Why? Because we believe that teamwork, partnerships and a great company culture guarantee the success of any project.

How To Apply:

Want to learn more about this role? Send your resume to careers@devsutd.com

Devs United
Devs United