Customer Success Manager

Cleveland, OH – USA

The ideal candidate for the Customer Success Manager position will have strong communication and relationship-building skills. As the client’s main point of contact at Devs United, it is the Customer Success Manager’s job to ensure overall account health, client satisfaction and quality of services delivered.

Daily Responsibilities:

  • Be the main point of contact for a Client on all aspects of their account
  • Become a trusted resource for your assigned customers
  • Ensure customer satisfaction and retention
  • Find new and creative ways to grow the revenue of your assigned accounts while adding value to the assigned customers
  • Monitor account health to identify and manage account escalations
  • Manage a team of professionals to deliver multiple projects for assigned customers


Preferred Qualifications:

  • Minimum of three (3) years of experience working in a Digital Marketing Agency or similar environment
  • Interpersonal and relationship-building skills
  • Documentation and presentation skills
  • Creative and problem-solving thinking skills
  • Experience in compiling details needed to produce new Statement of Work(s)
  • Knowledge of Salesforce Marketing Cloud or comparable marketing automation platform
  • Experience using Quip or similar tool
  • Experience using Salesforce CRM or similar tool for opportunity management


Team Focus:


  • Promote collaborative teamwork with your peers and clients
  • Keep a positive attitude and commitment towards your work
  • Take pride in your work and delivery of best-in-class services
  • Make the most of downtime with tasks that will improve your knowledge and skills
  • Mentor and elevate others


About Devs United:


We are DEVS UNITED, a team of experienced professionals focused on customer service, providing innovative and creative solutions in and around Salesforce Marketing Cloud. We are a Salesforce Registered Consulting Partner with offices located in the United States and Argentina. With more than 20 years of experience designing, developing and deploying technical solutions, our company culture is rooted in the passion and strategy of sports. Why? Because we believe that teamwork, partnerships and a great company culture guarantee the success of any project.


How To Apply:


Want to learn more about this role, our company, and our great benefits? Send your resume to